By Humanitarian Accountability Partnership
The HAP ordinary is the 1st certifiable normal to be constructed which measures humanitarian responsibility and caliber administration. This legitimate normal has been constructed by means of the field, for the sphere, and permits the construction of a administration process to enforce proper practices, codes, humanitarian ideas, and inner missions.
This advisor and its accompanying CD-ROM will offer managers operating in improvement with every little thing they should find out about the traditional, the certification method, and enforcing the normal. sensible and available, the consultant can help make sure that reaching certification is an a possibility objective for either huge and small corporations.
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Extra info for A Guide to the HAP Standard: Humanitarian Accountability and Quality Management
Thus, Peter Drucker’s formulation of what constitutes quality could be paraphrased for humanitarian agencies as follows: disaster survivors appreciate only what is of use to them and gives them value. Nothing else constitutes humanitarian quality. The HAP Standard therefore defines a humanitarian quality management system as a ‘designated set of processes that enable continual improvement in an agency’s performance in meeting the essential needs and respecting the dignity of disaster survivors’.
4. Suggestions for good practice. 5. References to further tools and information. 42 Benchmarks for the HAP Standard HAP Humanitarian Accountability and Quality Management Standard (2007) The Six Benchmarks 1. The agency shall establish a humanitarian quality management system. 2. The agency shall make the following information publicly available to intended beneficiaries, disaster-affected communities, agency staff, and other specified stakeholders: (a) organisational background; (b) humanitarian accountability framework; (c) humanitarian plan; (d) progress reports; and e) complaints-handling procedures.
A humanitarian plan includes overall goals and objectives (outputs/expected results), timeframe, and linked financial summary. Progress reports include progress as measured against the humanitarian plan and financial summary – reports to be made available at agreed intervals. 4 The agency shall ensure that information is presented in languages, formats, and media that are accessible and comprehensible for beneficiaries and specified stakeholders. The agency shall inform disaster-affected communities about beneficiary selection criteria and deliverables as agreed with their representatives.
A Guide to the HAP Standard: Humanitarian Accountability and Quality Management by Humanitarian Accountability Partnership